Draft: verify actual operating practices before publishing.
About this policy
FENVON Pty Ltd handles enquiries about exhibitions, events, marketing, market entry, merchandise and logistics in Australia. For privacy questions, access or correction requests, or complaints, contact info@fenvon.com.
Information we receive
When you submit an enquiry we receive your name, email and message, project type, and any company, phone, messaging contact, location, budget or start date you choose to provide. Please avoid sending sensitive information through the enquiry form.
How we use information
We use enquiry information to respond, prepare proposals, coordinate requested services and maintain business records. Submitting an enquiry is not consent to unrelated marketing.
Website analytics
With your analytics consent, the website records pseudonymous visits, page paths, referrals, campaign information, device and browser categories, language and selected interactions. Analytics may be linked to an enquiry you submit. We do not store full IP addresses in the FENVON analytics tables. Hosting and security providers may separately process technical logs, including IP addresses.
Providers and international processing
Website hosting, email, technical support and project delivery providers may process information needed for their tasks. Providers may operate outside Australia. The deployed provider list, hosting locations and overseas handling arrangements must be confirmed by FENVON before this policy is published. DeepL, when enabled, receives website copy for translation, not enquiry records through our translation module.
Retention and choices
Analytics detail is retained according to the configured 30, 90 or 180 day period, normally 90 days. Enquiry and business records are retained as needed for the enquiry, business requirements and applicable recordkeeping obligations. You can decline analytics and contact us about access, corrections or privacy concerns. We will assess requests and complaints in light of applicable law.
Updates
We may update this policy to reflect changes to our website or practices. The date of the current version appears on this page.